Outsourcing & Contact Centre Uganda, 2009

In support of Uganda’s National Outsourcing Initiative, AITEC Africa is holding the Outsourcing & Contact Centre Uganda conference & exhibition in Kampala over 14-15 July 2009. The conference will focus on the following aspects of outsourcing and contact centre development:
• Inshoring: Outsourcing services for key sectors in Uganda.
• Outsourcing services for the public sector
• Strategies and technologies to build effective contact centres
• Capacity building and training for the outsourcing and contact centre industry.
• Building and marketing an outsourcing industry for the international market.

The conference will have several key audiences:
• Policy-makers & regulators
• Existing call centre & BPO operators
• Prospective operators
• Telecom operators
• Potential investors/investment funds
• Client service managers from government and private sector organisations
• Academics
• Equipment & system manufacturers, developers, consultants, suppliers

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